Terms and Conditions for SmartVan

1. Eligibility and Authority

You may use SmartVan only if you:

• are legally able to enter into this agreement, or
• are using the Service as an authorised parent, guardian, school representative, driver, or other authorised user

If you use SmartVan on behalf of a school or other organisation, you confirm that you have authority to bind that entity.

2. Service Description

SmartVan is a school transport management and tracking service. It may include:

• driver account access
• parent or guardian access
• school admin access
• live vehicle tracking during active trips
• route and trip management
• attendance and trip status updates
• SOS or emergency-related communication features
• subscription and billing features

SmartVan is a software service. Unless we expressly state otherwise in writing, SmartVan is not itself a transport operator.

3. User Accounts and Responsibilities

You agree to:

• provide accurate and complete information
• keep login details secure
• use the Service only for authorised purposes
• ensure that only authorised users access the account
• update information when it changes
• comply with all applicable laws and school transport rules

You must not:

• misuse or interfere with the Service
• reverse engineer, decompile, or attempt to extract source code
• access data you are not authorised to view
• manipulate tracking, attendance, subscription, or SOS features
• upload unlawful, abusive, or misleading content
• use the Service to harass, stalk, threaten, or harm anyone
• attempt to bypass security or usage limits

4. Location Tracking and Safety

Live tracking is provided as a service feature and depends on GPS, device permissions, network availability, and third-party services.

You acknowledge that:

• tracking accuracy may vary
• delays or interruptions may occur
• SmartVan does not guarantee uninterrupted tracking
• the driver remains responsible for safe driving and compliance with road rules

The SOS feature is a communication and alert feature. It is not a guarantee of police, ambulance, or other emergency response unless we expressly state otherwise in writing.

5. Subscriptions and Payments

Some features may require an active subscription.

If applicable:

• pricing may change with notice
• taxes may apply
• payment may be processed by a third-party payment provider
• refunds will be provided only where required by law or expressly stated by us

Failure to pay may result in suspension or restriction of access.

6. Intellectual Property

All software, branding, design, logos, text, graphics, and other content in SmartVan are owned by us or our licensors and protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive, and non-transferable licence to use the Service for its intended purpose only.

7. Privacy

Our collection and use of personal data are described in our Privacy Policy. By using SmartVan, you also agree to the Privacy Policy.

8. Third-Party Services

SmartVan may use third-party services such as cloud hosting, authentication, maps, notifications, SMS/ OTP, analytics, and payment processing.

We are not responsible for third-party outages, changes, or failures beyond our reasonable control.

9. Service Availability and Changes

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, where reasonably necessary.

We do not guarantee that the Service will always be available, error-free, or free from security issues.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, loss of data, or business interruption arising from use of the Service.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

12. Indemnity

You agree to indemnify and hold us harmless from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the Service, your breach of these Terms, or your violation of law or third-party rights.

13. Suspension and Termination

We may suspend or terminate access to the Service if:

• you violate these Terms
• we suspect fraud, abuse, or unauthorised access
• payment fails
• required by law
• we discontinue the Service

You may stop using the Service at any time. You may also request account deletion through our support contact or website process.

14. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date will change when updates are made. Continued use of SmartVan after changes means you accept the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, courts located in Nashik, Maharashtra, shall have jurisdiction over disputes arising from these Terms or the Service.

16. Contact Information

For questions, notices, or complaints, contact:

Email: support.smartvan@gmail.com

Website: smartvan.in/terms