Privacy Policy for SmartVan

1. Information We Collect

We may collect the following categories of information:

A. Account Information

• Name
• Phone number
• Email address, if provided
• Profile photo or account image
• Role information such as parent/guardian, driver, school admin, or other authorised user

B. Student and School Transport Information

• Student name
• Class, section, roll number, or similar identifiers, if provided
• Parent/guardian details
• School name
• Route details
• Pickup and drop location
• Attendance and trip status
• Assigned vehicle and driver details
• Trip history and related records

C. Location Information

• Real-time location of the driver or vehicle during active trips
• Location data collected when the tracking feature is enabled
• Route movement and trip progress information

We use location data only for transport-related features such as live tracking, safety, route management, and trip monitoring.

D. Device and Technical Information

• Device identifiers
• IP address
• App version
• Crash reports
• Usage logs
• Diagnostic information

E. Payment and Subscription Information

• Subscription status
• Payment transaction records
• Billing and invoice details
• Payment confirmation status

We do not store full card numbers or bank account credentials on our servers. Payment processing may be handled by third-party payment providers.

F. Communications

• Support requests
• Grievance messages
• Deletion requests
• Feedback and complaints

2. How We Use Information

We use collected information to:

• create and manage accounts
• provide transport tracking and trip management
• show live route and vehicle status
• manage attendance and trip records
• send OTPs, notifications, alerts, and SOS-related messages
• process payments and subscriptions
• detect fraud, misuse, or unauthorised access
• improve app performance and reliability
• respond to support, grievance, and deletion requests
• comply with legal and operational requirements

3. Children’s Data

SmartVan is used in connection with school transport and may involve information relating to children. We apply extra care to children’s data. We do not use children’s data for advertising or unrelated marketing.

Children’s data may include student identity details, school transport details, attendance, and location information related to the service. A parent, guardian, school, or other authorised adult must provide or authorise the relevant information where required by law or by the service flow.

4. How We Share Information

We do not sell personal data. We may share information only when necessary with:

• schools or authorised administrators connected to the account
• parents or guardians authorised to view relevant trip information
• service providers that help us operate the app, such as hosting, authentication, maps, notifications, analytics, SMS/OTP, or payment providers
• law enforcement, regulators, courts, or other authorities where required by law
• other parties with your consent or at your direction

5. Data Retention

We keep personal data only for as long as needed for the purposes described in this Policy, unless a longer period is required by law, security, accounting, dispute handling, fraud prevention, or operational backup requirements.

When data is no longer required, we will delete it or anonymise it where feasible.

6. Account Deletion and Data Deletion

You may request account deletion or deletion of associated personal data by contacting support.smartvan@gmail.com or by using the deletion request process on our website, if available.

After a valid request, we will delete or anonymise personal data associated with the account, except for data we are required or permitted to retain for:

• legal obligations
• security
• fraud prevention
• abuse prevention
• dispute resolution
• backup retention for a limited period

7. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, authentication safeguards, secure data transmission, and restricted access to sensitive information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have rights to:

• access your personal data
• correct inaccurate or incomplete data
• request deletion
• withdraw consent where applicable
• object to certain processing where legally permitted

To exercise these rights, contact us at support.smartvan@gmail.com.

9. Third-Party Services

SmartVan may use third-party services such as cloud hosting, authentication, maps, notifications, SMS/OTP, analytics, and payment processing. These services may have their own privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will change when updates are made. Continued use of SmartVan after updates means you accept the revised Policy.

11. Contact Us

If you have questions, complaints, or requests about this Privacy Policy, contact:

Email: support.smartvan@gmail.com

Website: smartvan.in/privacy